Privacy Policy for Shekina Shop

Effective Date: 25/03/2026

Welcome to Shekina Shop. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address

b) Account Information

• Username and password
• Profile details

c) Transaction Information

• Purchase history
• Payment details (processed securely via third-party providers)

d) Device & Usage Information

• Device type and operating system
• IP address
• App usage data and interactions

e) Location Information

• Approximate location (to show relevant products and services)

2. How We Use Your Information

We use your information to:

• Provide and manage your account
• Process orders and payments
• Connect buyers with sellers
• Improve app functionality and user experience
• Send notifications (order updates, promotions, etc.)
• Prevent fraud and ensure security

3. Sharing Your Information

We may share your information with:

a) Vendors (Sellers)

To fulfill your orders (e.g., shipping details)

b) Service Providers

• Payment processors
• Delivery partners
• Analytics services

c) Legal Requirements

If required by law or to protect our rights and users

4. Data Security

We use appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Your Privacy Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your account
• Opt out of marketing communications

To exercise these rights, contact us at: [Insert Email]

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Enhance user experience
• Analyze app performance
• Remember your preferences

7. Children’s Privacy

Shekina Shop is not intended for children under 13. We do not knowingly collect personal data from children.

8. International Data Transfers

Your information may be stored or processed in different countries depending on our service providers.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted within the app or on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@shekinashop.tz
• Phone: +255624973939
• Address: Sinza Mori, Dar Es Salaam

11. Marketplace Disclaimer

Shekina Shop is a multivendor platform. While we connect buyers and sellers, individual vendors are responsible for their products, shipping, and compliance with applicable laws.

12. Payment Information

We do not store your full payment details. Payments are securely processed through trusted third-party payment providers.