Return & Refund Policy for Shekina Shop

Effective Date: 25/03/2026

At Shekina Shop, we aim to ensure a smooth and satisfying shopping experience. This Return & Refund Policy explains how returns, refunds, and exchanges are handled on our platform.

1. Overview

Shekina Shop is a multivendor marketplace, meaning products are sold by independent vendors.

• Each vendor may have their own return policy
• This policy provides general guidelines across the platform
• By purchasing on Shekina Shop, you agree to the vendor’s return terms

2. Return Eligibility

You may request a return if:

• The item is damaged, defective, or broken
• The item is incorrect (wrong product, size, or color)
• The item is significantly different from its description

3. Return Timeframe

• Return requests must be made within  2 days after delivery
• Requests made after this period may not be accepted

4. Return Conditions

To be eligible for a return:

• The item must be unused and in original condition
• All original packaging, tags, and accessories must be included
• Proof of purchase (order ID or receipt) is required

5. Non-Returnable Items

The following items are generally not eligible for return:

• Perishable goods
• Personal care or hygiene items
• Customized or made-to-order products
• Items marked as “non-returnable”

6. Return Process

To request a return:

1. Contact the vendor through the app or support channel
2. Provide:
   • Order ID
   • Reason for return
   • Photos (if item is damaged or incorrect)
3. Wait for approval and return instructions

⚠️ Do not send items back without approval.

7. Refunds

• Refunds are issued after the returned item is received and inspected
• Refunds may be processed via:
  • Original payment method
  • Store credit (if applicable)

⏱️ Processing time:

• [Insert 3–10 business days] after approval

8. Exchanges

• Exchanges are allowed depending on vendor availability
• If the requested item is unavailable, a refund may be issued instead

9. Return Shipping

• Return shipping costs may be:
  • Covered by the vendor (if item is defective or incorrect)
  • Covered by the customer (for other reasons)

10. Disputes & Resolution

• Customers should first contact the vendor
• If unresolved, Shekina Shop may step in to mediate
• Final decisions will be based on:
  • Evidence provided
  • Vendor policy
  • Platform guidelines

11. Failed Deliveries

If an order fails due to:

• Incorrect address
• Unreachable customer

? Re-delivery or refund may be subject to additional charges.

12. Fraud Prevention

We reserve the right to:

• Deny return/refund requests in cases of abuse or fraud
• Suspend accounts involved in suspicious activities