Seller Policy for Shekina Shop

Effective Date: 25/03/2026

This Seller Policy outlines the rules, responsibilities, and expectations for all vendors (“Sellers”) using the Shekina Shop platform. By registering as a seller, you agree to comply with this policy.

1. Seller Eligibility

To sell on Shekina Shop, you must:

• Be at least 18 years old
• Provide accurate personal and business information
• Comply with all applicable laws and regulations
• Complete any required verification process

2. Seller Account Responsibilities

Sellers are responsible for:

• Maintaining accurate account information
• Keeping login credentials secure
• Managing their store, products, and orders
• Ensuring all activities comply with this policy

Shekina Shop reserves the right to suspend or terminate accounts that provide false or misleading information.

3. Product Listings

Sellers must ensure that:

• Product descriptions are accurate and complete
• Images are clear and represent the actual product
• Prices are correct and updated
• Stock availability is properly maintained

Prohibited Listings

Sellers may NOT list:

• Illegal or counterfeit products
• Stolen goods
• Dangerous or restricted items
• Misleading or deceptive products

4. Pricing & Commission

• Sellers set their own product prices
• Shekina Shop may charge a commission fee on each sale
• Commission structure: [30% of profit]

Sellers agree to all applicable fees upon listing products.

5. Order Fulfillment

Sellers must:

• Process orders promptly
• Ship products within the stated timeframe
• Provide accurate tracking information (if applicable)
• Ensure proper packaging to avoid damage

6. Shipping & Delivery

• Sellers are responsible for delivery arrangements unless otherwise specified
• Delivery timelines must be clearly communicated
• Sellers must handle delays proactively and inform customers

7. Returns & Refunds

Sellers must:

• Clearly state their return and refund policy
• Handle return requests fairly and promptly
• Issue refunds for:
  • Defective products
  • Incorrect items
  • Misrepresented products

Failure to comply may result in penalties or account suspension.

8. Customer Service

Sellers are expected to:

• Respond to customer inquiries in a timely manner
• Maintain professional communication
• Resolve disputes fairly

9. Performance Standards

Shekina Shop may monitor:

• Order fulfillment rate
• Cancellation rate
• Customer ratings and reviews
• Response time

Sellers who fail to meet standards may face restrictions.

10. Prohibited Conduct

Sellers must NOT:

• Engage in fraudulent activities
• Manipulate reviews or ratings
• Mislead customers
• Circumvent platform fees
• Conduct transactions outside the platform

11. Payments to Sellers

• Payments will be processed after order confirmation/delivery
• Payment schedule:weekly
• Shekina Shop may hold funds temporarily for dispute resolution

12. Disputes & Resolution

• Sellers must cooperate in resolving disputes
• Shekina Shop may intervene when necessary
• Final decisions will be based on available evidence

13. Suspension & Termination

We reserve the right to suspend or terminate seller accounts for:

• Policy violations
• Fraudulent or illegal activity
• Poor performance or repeated complaints

14. Platform Rights

Shekina Shop reserves the right to:

• Remove or modify listings
• Enforce policies and penalties
• Update platform features and rules

15. Policy Updates

We may update this Seller Policy at any time. Continued use of the platform indicates acceptance of updated terms.