Terms and Conditions for Shekina Shop

Effective Date: 25/03/2026

Welcome to Shekina Shop. These Terms and Conditions govern your use of our mobile application, website, and services. By accessing or using Shekina Shop, you agree to be bound by these Terms.

1. Definitions

• “Platform” refers to the Shekina Shop mobile app and website
• “User” refers to anyone using the platform (customers or vendors)
• “Vendor/Seller” refers to users who list and sell products
• “We”, “Us”, “Our” refers to Shekina Shop

2. Eligibility

• You must be at least 13 years old to use this platform
• By using Shekina Shop, you confirm that the information you provide is accurate and complete

3. User Accounts

• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and updated information
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Marketplace Role

Shekina Shop is a multivendor marketplace that connects buyers and sellers.

• We do not own or manufacture listed products
• Vendors are responsible for:
  • Product quality
  • Pricing accuracy
  • Shipping and delivery
  • Compliance with applicable laws

5. Orders & Payments

• All orders are subject to acceptance and availability
• Prices are set by vendors and may change without notice
• Payments are processed through secure third-party providers
• We are not responsible for payment processing errors caused by third-party services

6. Shipping & Delivery

• Delivery timelines are determined by individual vendors or logistics partners
• Shekina Shop is not liable for delays caused by:
  • Shipping providers
  • Incorrect addresses provided by users
  • Unforeseen circumstances (e.g., weather, strikes)

7. Returns & Refunds

• Return and refund policies may vary by vendor
• Users should review vendor-specific policies before purchasing
• We may assist in dispute resolution but are not obligated to issue refunds directly

8. Reviews & Ratings

• Users may leave reviews based on genuine experiences
• Reviews must not contain:
  • False or misleading information
  • Offensive or abusive language
• We reserve the right to remove inappropriate content

9. Prohibited Activities

You agree NOT to:

• Use the platform for illegal purposes
• Upload false, misleading, or harmful content
• Attempt to hack, disrupt, or misuse the platform
• Impersonate another person or entity

10. Privacy

Your use of Shekina Shop is also governed by our Privacy Policy. Please review it to understand how we collect and use your data.

11. Intellectual Property

• All content on Shekina Shop (logos, design, text, software) belongs to us or our licensors
• You may not copy, reproduce, or distribute any content without permission

12. Limitation of Liability

To the maximum extent permitted by law:

• Shekina Shop is not liable for:
  • Product defects or quality issues
  • Vendor actions or omissions
  • Losses arising from use of the platform

Use the platform at your own risk.

13. Termination

We may suspend or terminate your access if:

• You violate these Terms
• We suspect fraudulent or harmful activity

14. Governing Law

These Terms are governed by the laws of: United Republic of Tanzania

15. Changes to Terms

We may update these Terms at any time. Continued use of the platform means you accept the updated Terms.